Refund Policy
We want you to be completely satisfied with our services. If you're not happy, we'll work with you to make it right.
1. Our Refund Guarantee
At SHADOW Gaming Community, we stand behind the quality of our services. We offer a 7-day money-back guarantee for all subscription plans purchased directly through our website.
Refund Eligibility Criteria
To be eligible for a refund, you must:
- Submit your refund request within 7 days of purchase
- Provide proof of purchase (transaction ID or receipt)
- Demonstrate that the service does not work as described
- Have used the service in accordance with our Terms of Service
2. Refund Process
2.1 How to Request a Refund
To request a refund, please follow these steps:
Step-by-Step Refund Process
- Contact Support: Email us at refunds@shadowgamingcommunity.com or use our Discord support channel
- Provide Details: Include your purchase information and reason for refund
- Technical Review: Our team will review your request and may ask for additional information
- Resolution: We'll work with you to resolve the issue or process your refund
- Refund Processing: If approved, refunds are processed within 5-10 business days
2.2 Refund Processing Time
Once your refund is approved, processing times vary depending on your payment method:
| Payment Method | Processing Time | Status |
|---|---|---|
| Credit/Debit Card | 5-10 business days | Automatic |
| PayPal | 3-5 business days | Automatic |
| Crypto Payments | 1-3 business days | Manual |
| Gift Cards | Non-refundable | No Refund |
3. Non-Refundable Situations
Please note that refunds will not be granted in the following situations:
Non-Refundable Cases
- Requests made after 7 days from purchase date
- Violation of our Terms of Service
- Chargebacks or disputes filed without contacting us first
- Purchases made through third-party resellers
- Gift cards or promotional credits
- Partial refunds for unused portions of subscriptions
3.1 Subscription Cancellations
You may cancel your subscription at any time, but cancellation does not entitle you to a refund for the current billing period. Your subscription will remain active until the end of the current billing cycle.
4. Partial Refunds
In some cases, we may issue partial refunds:
| Situation | Refund Amount | Conditions |
|---|---|---|
| Service Downtime | Pro-rated based on downtime | Case by Case |
| Technical Issues | Up to 50% | Technical Verification Required |
| Duplicate Purchase | 100% for duplicate | Within 24 hours |
| Accidental Purchase | 100% | Within 48 hours |
5. Chargebacks and Disputes
Important: Please contact us before initiating a chargeback or dispute with your payment provider. Chargebacks initiated without first contacting us may result in:
- Immediate suspension of your account
- Permanent ban from our services
- Additional fees to cover processing costs
- Legal action for fraudulent chargebacks
Chargeback Policy
We consider chargebacks filed without prior communication to be fraudulent. All chargebacks will be contested with evidence of service delivery and usage logs.
6. Refund Exceptions
6.1 Special Circumstances
We may make exceptions to our refund policy in special circumstances, including:
- Medical emergencies with proper documentation
- Natural disasters affecting service access
- Military deployment orders
- Legal requirements in your jurisdiction
6.2 Promotional Offers
Refunds for promotional or discounted purchases may be subject to different terms. Please refer to the specific terms of the promotion at the time of purchase.
7. Contact for Refunds
For all refund-related inquiries, please contact our support team:
Refund Support Channels
- Email: refunds@shadowgamingcommunity.com
- Discord: Join our Discord server and open a ticket
- Response Time: 24-48 hours during business days
- Required Information: Transaction ID, Email used for purchase, Reason for refund
Note: Refund requests are processed Monday through Friday, 9:00 AM to 5:00 PM EST. Requests received outside these hours will be processed on the next business day.
8. Policy Updates
We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after any such changes constitutes your acceptance of the new Refund Policy.
Last Updated: April 10, 2024
Need Help With a Refund?
Our support team is here to help! Contact us through any of our support channels and we'll assist you with your refund request.